Knife Merchant Shipping Policy

Shipping Information

We ship via USPS, FedEx, and UPS, depending on weight and destination of your package. Tracking information is provided for all orders domestic and international. You can expect to receive this tracking information by email and can access the tracking number by viewing the status of your order online.

Continental United States Rates:
We offer Free Shipping on orders over $75 USD. These orders will be delivered within 2-7 business days.

We bill the actual shipping cost for all orders under $75 USD. You can choose whichever service and delivery time best suits your needs.

If you'd like to have your order expedited you can select an express shipping option during checkout. These charges vary by the weight and size of the item(s) ordered. Price is shown in cart once you've entered your shipping address.

International Rates:
International shipments can be expected to deliver within 3 - 7 business days. In some cases additional time for customs clearance is required. We are able to ship some items duty free. We always select this option when available. When duties and taxes are owed the customer is responsible for the payment of both. If an order is returned or marked undeliverable due to non-payment of duties we are unable to refund any expenses incurred.

International shipping charges match the actual cost to ship your item. If you're interested in placing an international order, but find the shipping rates displayed to be too high please let us know. We can sometimes find alternate shipping methods that are not recognized by the website.

Tracking:
Tracking is sent by email and is associated with your order online. You can check the tracking of your order online at any time once it has shipped.

Delivery Claims:
Claims of non-receipt, damage, or missing items must be made within 5 days of parcel delivery. We will investigate each claim with the shipping carrier.

If tracking shows that your order was delivered but you have not received it, please contact us as soon as possible. If the investigation determines that the package was misdelivered, we will send a replacement package or issue a refund.

If your order arrives damaged, or if an item is missing from your shipment, all packaging must be retained until the claim is resolved. This includes the outer shipping box, the shipping label, all inner product packaging, and any packing materials. We may ask you to provide photographs of the shipping box, the shipping label, the inner packaging, and the affected item(s). These photographs are necessary to investigate the claim. If photographs of the packaging cannot be provided, we are unable to issue a refund or send a replacement shipment.

Sales Tax:
Sales tax will apply to products being shipped within the state of Tennessee. For all other destinations sales tax will not be collected.

Signature Requirement:
A signature is requested for the following destinations:

• All businesses.
• Residential addresses with an apartment number or suite number.
• Orders over $250.

If your order meets these circumstances, please provide a shipping address where someone will be available to sign for the package. If you wish to have the signature waived, please select the "waive the signature" checkbox during checkout (located under Shipment Method). Please note, if you chose to waive signature, our responsibility ends once the package has been shipped.

If you have any questions or concerns regarding shipping, please let us know. By placing an order with the Knife Merchant, LLC you agree to the terms and conditions detailed in this shipping policy.